Is it REALLY "Nearly Impossible" to cancel TiVo service?

Recently, my hard drive failed on our Tivo. I started looking at options, and went with a PVR from our cable service provider.

I now need to cancel my Tivo service, but noticed that I can't do it online (which is understandable, as TiVo will want to know why it's being cancelled, and if there's anything they can do to keep you as a customer).

I did a quick Goggle search for "how do i cancel tivo" and found a LOT of complaints from people, ranging from annoying, to nearly fraudulent on...

Is it REALLY "Nearly Impossible" to cancel TiVo service?

Is it REALLY "Nearly Impossible" to cancel TiVo service?