Roamio Plus, away from home streaming on iPad

For over a year I have called Tivo technical help because I cannot stream my recorded shows when I am away from home on WiFi. It all shows up but will not let me stream. I have received many different answers but none of them work. Now they are saying they have a big problem but are "working on it". For over a year? please
Can anyone tell me how to actually make this work? It is one of the the reasons I purchased a Roamio Plus. department24

Roamio Plus, away from home streaming on iPad