Today I had a somewhat unsatisfying conversation with Tivo tech support -- perhaps someone here can help me understand.
We have a Roamio Pro with 3 Minis; in general, this seems to work OK.
We also have an iPad, which we've used in-home to watch shows from the Roamio (via a WiFi access point to our Ethernet) for months.
In the last few days the iPad app has stopped working: reporting various streaming errors, or hung while "buffering." In the conversation with tech support he asked me about the throughput of the Internet connection into our home. I was puzzled by this, since I assumed the Roamio streamed to our in-house iPad via our local network; he insisted that the problem was that our Internet connection was too slow, and I needed to pay for more service(!). [Speedtest typically reports 20-30 Mbps down, but it sometimes dips to 10 Mbps.] I was incredulous, and asked if the playback actually routed from our Roamio up to Tivo servers and back down -- which would mean it would count towards speed or volume limits with our ISP. He insisted that the stream routed up to Tivo and back, but somehow "it did not count" against our data -- this of course makes no sense.
[This was the same guy who insisted that "the Tivo box itself takes 10 Megabytes." I said, "Just to be clear, I presume you mean 10 Megabits, not Megabytes, since that would be 80 Megabits." No, he insisted firmly, it needed 10 Megabytes -- which also makes no sense. They don't teach them the difference between a bit and a byte? None of this instilled ANY confidence that I was getting a straight answer.]
Can it be true that Roamio-to-inhome-iPad actually streams the video feed through the Internet?
We have a Roamio Pro with 3 Minis; in general, this seems to work OK.
We also have an iPad, which we've used in-home to watch shows from the Roamio (via a WiFi access point to our Ethernet) for months.
In the last few days the iPad app has stopped working: reporting various streaming errors, or hung while "buffering." In the conversation with tech support he asked me about the throughput of the Internet connection into our home. I was puzzled by this, since I assumed the Roamio streamed to our in-house iPad via our local network; he insisted that the problem was that our Internet connection was too slow, and I needed to pay for more service(!). [Speedtest typically reports 20-30 Mbps down, but it sometimes dips to 10 Mbps.] I was incredulous, and asked if the playback actually routed from our Roamio up to Tivo servers and back down -- which would mean it would count towards speed or volume limits with our ISP. He insisted that the stream routed up to Tivo and back, but somehow "it did not count" against our data -- this of course makes no sense.
[This was the same guy who insisted that "the Tivo box itself takes 10 Megabytes." I said, "Just to be clear, I presume you mean 10 Megabits, not Megabytes, since that would be 80 Megabits." No, he insisted firmly, it needed 10 Megabytes -- which also makes no sense. They don't teach them the difference between a bit and a byte? None of this instilled ANY confidence that I was getting a straight answer.]
Can it be true that Roamio-to-inhome-iPad actually streams the video feed through the Internet?
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