cancellation 'policy' takes money for *nothing*

I just noticed that I have been receiving an annual charge for a unit that has not been in operation for over 3 years. Shame on me for not noticing the details on my statement every December (buried among the many holiday season charges), but it was a clear mistake and TiVo certainly could make it right. Nope. I'm not sure what happened 3.5 years ago when I initiated my service on the new unit - was it my fault or theirs the old service wasn't discontinued or transferred?, but taking nearly $400 for *absolutely nothing* is at best unethical, and, in my mind, stealing. They have the chance to make it right and credit my account, keeping a customer and keeping them happy. But they won't even offer half measures, only token appeasement (which, in case you can't tell, isn't working).



Turns out my cable company will give me the HW for free *and* charge me less per month than I pay for TiVo. I'm sure the HW is comparable or at least good enough, and anything I can't get through that DVR I can get on my Roku.



See you later TiVo....