You can read about the first part of my Roamio nightmare over in the help thread under "My Lifetime Nightmare" (it won't let me link yet) but now I have a new and equally frustrating problem.
I got 2 slide remotes with my roamio and neither of them would pair, so they said there was a problem with the box and sent me a new one. It has not yet arrived, but I noticed today that my existing Roamio is telling me that it has no service. I called and was told the lifetime had already transferred to the new box, which is an understandable automated process, however I was confused as to why it would disable mine without some sort of grace period.
I had just finished transferring all my recorded shows from my premiere and my HD to this one to replace them both. I asked how I would get the recordings off the old roamio and onto the new one and they told me I COULD PURCHASE A MONTHLY PLAN FOR IT!!! I was shocked, surely this was a mistake. No company's return policies and procedures could be this screwed up. They said I could call back within 30 days and be refunded the service, but I was still just completely befuddled, how could this be happening.
The CSR apologized and I asked for his supervisor, I got someone named Josh and Josh was a complete jerk. I won't recount the whole conversation, but at one point I told him if he couldn't get this worked out I may just cancel all 3 of my tivo's and return this one and be done with it, his response was "I'll get you over to cancellation immediately". Wait what?
I can't believe that a company would treat their customers this way. I've been with Tivo since 2001, and never had any problems with them until now. Has anyone else had similar bad experiences?
I got 2 slide remotes with my roamio and neither of them would pair, so they said there was a problem with the box and sent me a new one. It has not yet arrived, but I noticed today that my existing Roamio is telling me that it has no service. I called and was told the lifetime had already transferred to the new box, which is an understandable automated process, however I was confused as to why it would disable mine without some sort of grace period.
I had just finished transferring all my recorded shows from my premiere and my HD to this one to replace them both. I asked how I would get the recordings off the old roamio and onto the new one and they told me I COULD PURCHASE A MONTHLY PLAN FOR IT!!! I was shocked, surely this was a mistake. No company's return policies and procedures could be this screwed up. They said I could call back within 30 days and be refunded the service, but I was still just completely befuddled, how could this be happening.
The CSR apologized and I asked for his supervisor, I got someone named Josh and Josh was a complete jerk. I won't recount the whole conversation, but at one point I told him if he couldn't get this worked out I may just cancel all 3 of my tivo's and return this one and be done with it, his response was "I'll get you over to cancellation immediately". Wait what?
I can't believe that a company would treat their customers this way. I've been with Tivo since 2001, and never had any problems with them until now. Has anyone else had similar bad experiences?
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