Gang -
Wanted to share a recent experience I had with my TiVo HD (Series 3). I'm on TWC and have a Tuning Adapter. Last night I got a message that my subscription was not active. I've got a Lifetime Subscription so something was wrong. TiVo support asked me to check my Account & System Information. Line 7 of System Information (TiVo Service Level) read: A:- It should be C: xxxxxx (where the x's appear to be a date.
Shows that had not recorded had a reason that they required TiVo Plus Service. It said go to TiVo Central and choose "How to upgrade to TiVo Plus service." There was nothing at TiVo Central about this.
Support wanted me to manually do a Service Connection - TWICE, then reboot.
The first service connection was stuck on: Loading Info (Preparing to Load) for over 3 hours but miraculously completed. The 2nd one went very quickly. Then I rebooted. At this point I was able to once again record and the Service Level field said C; 101015 (or something similar). I no longer had messages about not having an active subscription.
The only thing that wasn't right was that all my Season Passes in the To Do List said: None Scheduled. It was late so I went to bed. But TiVo kept working while I was asleep and by morning everything was back to normal and all the Season Pass shows had been set up.
Happy ending - for now anyhow.
Wanted to share a recent experience I had with my TiVo HD (Series 3). I'm on TWC and have a Tuning Adapter. Last night I got a message that my subscription was not active. I've got a Lifetime Subscription so something was wrong. TiVo support asked me to check my Account & System Information. Line 7 of System Information (TiVo Service Level) read: A:- It should be C: xxxxxx (where the x's appear to be a date.
Shows that had not recorded had a reason that they required TiVo Plus Service. It said go to TiVo Central and choose "How to upgrade to TiVo Plus service." There was nothing at TiVo Central about this.
Support wanted me to manually do a Service Connection - TWICE, then reboot.
The first service connection was stuck on: Loading Info (Preparing to Load) for over 3 hours but miraculously completed. The 2nd one went very quickly. Then I rebooted. At this point I was able to once again record and the Service Level field said C; 101015 (or something similar). I no longer had messages about not having an active subscription.
The only thing that wasn't right was that all my Season Passes in the To Do List said: None Scheduled. It was late so I went to bed. But TiVo kept working while I was asleep and by morning everything was back to normal and all the Season Pass shows had been set up.
Happy ending - for now anyhow.
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