mercredi 30 mars 2016

random black screen when watching amazon or netflix apps

I've had my bolt for about 6 months now and have been very happy and pleased with the overall experience.....this past weekend I randomly started using the amazon and Netflix apps

I was able to watch 3 or 4 FULL tv shows on the amazon app but then randomly during the 3rd or 4th episode the entire tv screen goes black, tv show stops and there is no audio...bolt doesn't respond to anything unless I pull the power

after the black screen and if I don't pull the power; the bolt goes through what appears to be a series of boot ups (displaying the TiVo "just a few minutes more screen") with eventually the bolt coming back to the welcome screen.....the green light on the right of the bolt stays on continuously during this process

now I can not watch an entire full episode on either the Netflix or amazon app without this black screen occurring.

any ideas what is going on here? is my hard drive going bad? are the apps acting up for some reason? I did upgrade my bolt hdd to the 4tb one recommended here which has been working flawlessly. the random black screen has never occurred when watching live tv or watching dvr'ed shows.


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