MINI CAN"T FIND MAIN ROAMIO

I have a Roamio and 2 minis that are on a MOCA network. 1 random day 1 of the minis could not find the main roamio. I called Customer Service and they had me go through multiple connection tests. The mini could connect to the internet. That technician told me there is a known issue and the mini might have to be replaced. She told me to call back and reference a case number.

After that event, the second mini also lost connection to the Roamio. I called back, referenced the case number,...

MINI CAN"T FIND MAIN ROAMIO

MINI CAN"T FIND MAIN ROAMIO