So your having a Comcast cablecard nightmare....

If you call always ask for Tier III or Tier IV support first. If they cant help or try to make you wait, ask for the Regional Executive Team (getting here got me resolution). Have that person dispatch a truck ASAP. They can get you one same or next day. Document everything. Length of calls, tech name and call center. Ask for you ticket numbers. Be nice, be polite, but also demand resolution don't accept less Don't ever fall for the oh we just need to wait 24-48 hours for the system to reset...

So your having a Comcast cablecard nightmare....

So your having a Comcast cablecard nightmare....