I have a new Roamio Pro and I am getting very close to calling and asking for an RMA.
I spent two weeks trying to get Charter to properly activate the CC. They finally did that last Thursday. I was able to see and record 6 channels and was very happy...until the next morning when a couple of shows had not recorded and the History screen said it was due to "No Signal".
That started me on this week long quest to try and understand what is wrong and how to fix it.
In the process I have had various missed recordings.
I have also seen several cases where I use the Live TV button to scroll through the tuners and have one or two that are black with a "This channel is temporarily unavailable" message. This is most interesting since I can hit the Tivo button and the channel that is not available will show up in the Zoom window. If i scroll through with the Live TV button that same channel will go back to the unavailable message. I have video of this if anyone is interested.
I called Tivo support and got the wonderful advice that the Tivo and the Cable Card needed a few days to "settle out and get happy with each other." I was so frustrated I almost boxed it up then.
Here are the specifics on my setup:
Charter Spectrum Digital service.
It is SDV so I do have a Tuning Adapter. It is a Cisco 1520 running STA.1.0.0_1520_LR_F.1601 software. I have tried to get Charter to upgrade the TA to 1901 or higher code but they are "waiting for permission from corporate".
I have a Cisco PowerKEY 803 CC running PKEY1.5.3_F.p.1101 software.
The Roamio has the 20.4.5c software.
Signal strength on all channels is above 95%.
I do not use MoCa so I have cable out of wall into TA then out of TA into Tivo. I tried the splitter approach but it made no difference.
I tried limiting the number of tuners to 5 and 4 but that has not helped.
I still have a few days left in my 30 day money back window. If I do not get this resolved by the weekend I will be forced to send it back.
I am a 10+ year user of Tivo and I do not want to stop.
Does anyone have any other suggestions
Can anyone help me?
I spent two weeks trying to get Charter to properly activate the CC. They finally did that last Thursday. I was able to see and record 6 channels and was very happy...until the next morning when a couple of shows had not recorded and the History screen said it was due to "No Signal".
That started me on this week long quest to try and understand what is wrong and how to fix it.
In the process I have had various missed recordings.
I have also seen several cases where I use the Live TV button to scroll through the tuners and have one or two that are black with a "This channel is temporarily unavailable" message. This is most interesting since I can hit the Tivo button and the channel that is not available will show up in the Zoom window. If i scroll through with the Live TV button that same channel will go back to the unavailable message. I have video of this if anyone is interested.
I called Tivo support and got the wonderful advice that the Tivo and the Cable Card needed a few days to "settle out and get happy with each other." I was so frustrated I almost boxed it up then.
Here are the specifics on my setup:
Charter Spectrum Digital service.
It is SDV so I do have a Tuning Adapter. It is a Cisco 1520 running STA.1.0.0_1520_LR_F.1601 software. I have tried to get Charter to upgrade the TA to 1901 or higher code but they are "waiting for permission from corporate".
I have a Cisco PowerKEY 803 CC running PKEY1.5.3_F.p.1101 software.
The Roamio has the 20.4.5c software.
Signal strength on all channels is above 95%.
I do not use MoCa so I have cable out of wall into TA then out of TA into Tivo. I tried the splitter approach but it made no difference.
I tried limiting the number of tuners to 5 and 4 but that has not helped.
I still have a few days left in my 30 day money back window. If I do not get this resolved by the weekend I will be forced to send it back.
I am a 10+ year user of Tivo and I do not want to stop.
Does anyone have any other suggestions
Can anyone help me?
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