UGH. We just had a TWC guy come to our house to reconnect cable TV. We have been OTA for almost 4 years and have been ok, but we were offered a special promo and we thought we would get it back and see if we wanted to keep it.
I called and the work order was set up and I verbally went over every detail TWICE to make sure they got it right (yes, we are familiar with their incompetence!)
Well, the guy came at 7:00am on a Saturday morning as we had scheduled, but the work order was indeed entered incorrectly.
We wanted 5 TVs hooked up but only 2 cable cards (2 Tivos)
He said his work order only showed the TWO to hook up and that even if he only hooked up two but we hooked up the other 3 ourselves, there would be a $25 charge per line we connect ourselves.
It was a long hour of calls to TWC and assurance that they had changed the work order so he could go ahead and connect all 5, only to find out that the work order was cancelled all together.
GRRRRRR!!!!!!!!
But seriously, we have had TWC before. The wires are all there at the cable box area in the garage, my husband knows how to connect all that stuff. Why can't they just give me two cable cards and let us do it ourselves?
Now they want to schedule another work order day and I am inclined to just say that we are content with our antenna so never mind.
Dawn
I called and the work order was set up and I verbally went over every detail TWICE to make sure they got it right (yes, we are familiar with their incompetence!)
Well, the guy came at 7:00am on a Saturday morning as we had scheduled, but the work order was indeed entered incorrectly.
We wanted 5 TVs hooked up but only 2 cable cards (2 Tivos)
He said his work order only showed the TWO to hook up and that even if he only hooked up two but we hooked up the other 3 ourselves, there would be a $25 charge per line we connect ourselves.
It was a long hour of calls to TWC and assurance that they had changed the work order so he could go ahead and connect all 5, only to find out that the work order was cancelled all together.
GRRRRRR!!!!!!!!
But seriously, we have had TWC before. The wires are all there at the cable box area in the garage, my husband knows how to connect all that stuff. Why can't they just give me two cable cards and let us do it ourselves?
Now they want to schedule another work order day and I am inclined to just say that we are content with our antenna so never mind.
Dawn
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