2 weeks ago I came home to channel not authorized (v58) messages after 18 months of flawless operation. I go for a "rehit" of my cablecard and no help. I check my cablecard screen after an error message 161-1 and 161-17 pops up and I see failed to load card in the pairing and conditional access screens. I call Fios at 1AM (I don't recommend) and talk to someone to re-pair my card. After having trouble I pull the card from my Premier in an attempt to pair that card with no luck. Now they are both dead for some reason?
The next day I call Fios back to attempt the operation again. We try both cards in both the Premier and the Roamio with no luck (this guy was very patient and worked with me for over 2 hours). I was overnighted 2 new cablecards (with the 17 part numbers I heard it mattered at one point)
I put the first card in the Roamio and it shows no card so I put it in the Premier the pairing screen appears I call the number it activates and it still works 2 weeks later.
I put the second card in after rebooting the Roamio I call up again in the middle of the night (I'll never learn) it kinda works. I call back the next morning and have it re-paired all the numbers look good on the pairing screen and the conditional access screen. I go about my day and I come home from work that night and it starts again (v58) 161-1 161-17 no-card etc.
I reboot I start loading channels tuner 1 local NBC check, tuner 2 local ABC check, tuner 3 local CBS check tuner 4 WGN check tuner 5 Food network BLACK SCREEN, tuner 6 CNN CHANNEL NOT AUTHORIZED (V58). Jump back to tuner 2 Channel not authorized???
I check the cablecard screen NO CARD??? Then it changes to NON M-CARD INSERTED. Then normal but when you try to look at the Conditional access or pairing screens it sits at loading then failed to load. If you reboot you can view the screens until you load channels in the tuners. Acording to Fios and Tivo the cards are Paired properly with all the proper figures and symbols on the proper spaces. I call Fios back they check the pairing (after I reboot so I can see the screen) everything looks good they suggest it could be a defective Tivo. I call Tivo explain the story to them and they agree and send out a referb on my extended warranty.
Jump ahead Tivo sends me a Referb Roamio I set it up I pair the cablecard and as soon as I get to tuner # 5 black screen and cablecard fails to load? Is Fios restricting the maximum amount of streams even though 5 Fios techs said no? The diagnostics screen shows 95 - 100 signal strength and 40 - 41 db snr on all tuners but if I go to the signal strength meter screen it starts at 100 and drops to 0?
I'm lost any ideas or suggestions for Tivo or Fios on the next phone call I have to send one of these boxes back soon before I get billed $$$ I'd rather keep the original with my programs and warranty if its not bad but Tivo says its a Fios issue and Fios says its a bad Tivo
The next day I call Fios back to attempt the operation again. We try both cards in both the Premier and the Roamio with no luck (this guy was very patient and worked with me for over 2 hours). I was overnighted 2 new cablecards (with the 17 part numbers I heard it mattered at one point)
I put the first card in the Roamio and it shows no card so I put it in the Premier the pairing screen appears I call the number it activates and it still works 2 weeks later.
I put the second card in after rebooting the Roamio I call up again in the middle of the night (I'll never learn) it kinda works. I call back the next morning and have it re-paired all the numbers look good on the pairing screen and the conditional access screen. I go about my day and I come home from work that night and it starts again (v58) 161-1 161-17 no-card etc.
I reboot I start loading channels tuner 1 local NBC check, tuner 2 local ABC check, tuner 3 local CBS check tuner 4 WGN check tuner 5 Food network BLACK SCREEN, tuner 6 CNN CHANNEL NOT AUTHORIZED (V58). Jump back to tuner 2 Channel not authorized???
I check the cablecard screen NO CARD??? Then it changes to NON M-CARD INSERTED. Then normal but when you try to look at the Conditional access or pairing screens it sits at loading then failed to load. If you reboot you can view the screens until you load channels in the tuners. Acording to Fios and Tivo the cards are Paired properly with all the proper figures and symbols on the proper spaces. I call Fios back they check the pairing (after I reboot so I can see the screen) everything looks good they suggest it could be a defective Tivo. I call Tivo explain the story to them and they agree and send out a referb on my extended warranty.
Jump ahead Tivo sends me a Referb Roamio I set it up I pair the cablecard and as soon as I get to tuner # 5 black screen and cablecard fails to load? Is Fios restricting the maximum amount of streams even though 5 Fios techs said no? The diagnostics screen shows 95 - 100 signal strength and 40 - 41 db snr on all tuners but if I go to the signal strength meter screen it starts at 100 and drops to 0?
I'm lost any ideas or suggestions for Tivo or Fios on the next phone call I have to send one of these boxes back soon before I get billed $$$ I'd rather keep the original with my programs and warranty if its not bad but Tivo says its a Fios issue and Fios says its a bad Tivo
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