Tivo sales rep lied to me about Promo

About a month ago a Tivo sales rep told me they had a Promo upgrading me from my Tivo premiere with life time to a new Tivo Bolt with lifetime transferring my lifetime service, so I said great sign me up and paid for the promo. The Tivo Bolts were back ordered so I waited and a few days ago I got the Bolt in and went to hook it up today, but it's asked me activate it.

It was asking for a service plan, wait what so I called Tivo and this is what I was told..

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Tivo sales rep lied to me about Promo

Tivo sales rep lied to me about Promo