TiVo Stream Setup Issue

I purchased a TiVo Stream a little over a year ago to use with my TiVo Roamio (used OTA, but not the OTA specific model.) I have been attempting to set it up and it can't seem to get past the updating the software stage.

The stream currently has software version 19, and TiVo support (and some other threads I've read here) indicate it needs version 20. For some reason the software will not update.

It seems like other have had this problem. Support told me yesterday that it's a known...

TiVo Stream Setup Issue

TiVo Stream Setup Issue