Listen, I've been a Tivo subscriber for close to 15 years, so it's not like I'm anti-Tivo or anything.
But Tivo's website is not only so slow it's useless. It's also
an insult to customers.
Seriously, to operate a major media company in 2014 with a website that operates at speeds worse than a 1990s dial-up modem is just insane.
I have called Tivo customer support about this several times in recent months, and the customer service reps act like they've never heard of the problem before -- like maybe it's my browser that's the problem (even though I explain that the website is slow as molasses no matter which PC or browser I use).
Tivo's failure to correct -- or even to acknowledge -- the problems with the website reflects a real contempt for their customers on their part.
I'm a national business reporter and I'm now thinking I should get one of my colleagues to do a story about what this says about Tivo's lack of respect for paying customers.
But Tivo's website is not only so slow it's useless. It's also
an insult to customers.
Seriously, to operate a major media company in 2014 with a website that operates at speeds worse than a 1990s dial-up modem is just insane.
I have called Tivo customer support about this several times in recent months, and the customer service reps act like they've never heard of the problem before -- like maybe it's my browser that's the problem (even though I explain that the website is slow as molasses no matter which PC or browser I use).
Tivo's failure to correct -- or even to acknowledge -- the problems with the website reflects a real contempt for their customers on their part.
I'm a national business reporter and I'm now thinking I should get one of my colleagues to do a story about what this says about Tivo's lack of respect for paying customers.
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