Amazon Instant Video Failure on my TiVo

I ordered a download for 2.99 on my TiVo. Went through like lightning. A couple of hours later, no download. I wondered what I did wrong, so I went through the order process again. Still no download.



Go to my mail and I've been charged for two Instant Downloads on my Tivo but no download.



Amazon doesn't seem to have any contact info for ID and doesn't permit me to cancel.



Growling loudly.