So I'll try to keep this short, but it's been quite the ordeal with my new Roamio and cablecard(s) (first Roamio was deffective, would not get out of Guided Setup, first two cable cards were either unable to be paired or completely dead with 161-1 errors) Soo finally, on cablecard number 3, the tech on the phone with comcast (cable card support line) was able to activate the card. -getting Con:Y, but Val: was ?. Tech said it could take awhile for that to update and for me to get channels. I'm now getting everything but the premium channels (HBO, Showtime, STARZ, etc) and OnDemand programs. - attempts to watch both of these pushes me to the cable card grey/black screen.
Val: field never went to V, still is ?.
I called the cablecard line back, and the first tech I spoke with said the card was activated in their system for a 'Motorola' box, not a Tivo. He said he would change the information and we would be good. Next thing I know, I have NO channels and Con: field is back to No. he tried re-pairing hits, etc but then after about 20 min, he either hung up or the phone system did. I called back again, and this time the woman I talked to insisted that the card was active in the system and the card must be deffective. I couldn't get her to send any more hits, she said it could damage the card? She insisted on setting up a tech visit.
Finally, I called back one last time, and explained the issue yet again. At first, the tech said that the Data ID in the system did not match what I provided, and every time she tried to update it, it reverted to the incorrect one. She did send a couple hits, and after about 10 minutes, it finally has come back to Con:Y but Val: is still ?, and I am back where I started with the normal channels working and the premiums/OnDemand kicking to the CableCard screen.
Whew... I certainly tried to make that short, sorry!
So, recap - I'm getting Con:Y, but Val: ? and the techs I spoke with couldn't seem to get the Val field to be V, resulting in no premium channels and no OnDemand.
So now I am not sure what to do. I don't really want to have to get a new card - I don't think that the card is the cause? - The card is also already on the 6.25 firmware (motorola) so all 6 tuners are already working, so no fussing with getting that fixed. (not to mention the debacle of having the card deactivated by a tech trying to get it fixed)
Any suggestions?
Val: field never went to V, still is ?.
I called the cablecard line back, and the first tech I spoke with said the card was activated in their system for a 'Motorola' box, not a Tivo. He said he would change the information and we would be good. Next thing I know, I have NO channels and Con: field is back to No. he tried re-pairing hits, etc but then after about 20 min, he either hung up or the phone system did. I called back again, and this time the woman I talked to insisted that the card was active in the system and the card must be deffective. I couldn't get her to send any more hits, she said it could damage the card? She insisted on setting up a tech visit.
Finally, I called back one last time, and explained the issue yet again. At first, the tech said that the Data ID in the system did not match what I provided, and every time she tried to update it, it reverted to the incorrect one. She did send a couple hits, and after about 10 minutes, it finally has come back to Con:Y but Val: is still ?, and I am back where I started with the normal channels working and the premiums/OnDemand kicking to the CableCard screen.
Whew... I certainly tried to make that short, sorry!
So, recap - I'm getting Con:Y, but Val: ? and the techs I spoke with couldn't seem to get the Val field to be V, resulting in no premium channels and no OnDemand.
So now I am not sure what to do. I don't really want to have to get a new card - I don't think that the card is the cause? - The card is also already on the 6.25 firmware (motorola) so all 6 tuners are already working, so no fussing with getting that fixed. (not to mention the debacle of having the card deactivated by a tech trying to get it fixed)
Any suggestions?
Aucun commentaire:
Enregistrer un commentaire