mardi 15 avril 2014

SureWest (Consolidated Communications KC) 4 tuner M-Card / Tuning adapter problem

Anyone else on this system?



Getting Tivo message "The tivo box has four tuners but the connected Tuning adapter supports less than four. As a result you won't be able to use all the tuners on your tivo box"





Tech support after escalating to "they engineer who knows" says M-Cards (theirs at least) are only 2 stream as are the TA's.



I think they're wrong on the M-Cards but is there a diagnostics screen that will state "4 streams" to disprove that part?



Which just leaves the TA; but I'm not sure what more I can do if they just say "we support 2 streams no we don't have any updates..."



I thought I heard they had to provide more streams in TA under some rule... I need something to show them if so.




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