lundi 26 mai 2014

Unable to transfer programs longer than one hour from Tivo HD to Tivo Premiere

I have a Tivo HD and Tivo Premiere DVR. They share a wired connection (CAT 5e) to a Linksys WRTAC1900 router. I can access each DVR from either Tivo without issue.



Transfers from the Tivo Premiere work fine. Whenever I try to transfer programs from the HD Tivo to the Tivo Premiere, any program longer than one hour will stop at about one hour and fifteen minutes into the program and not finish. Sometimes the Tivo Premier's blue transfer light will remain on for days as it tries to complete the transfer. At other times, the Premiere will abort the transfer on its own and delete the incomplete program. This problem occurs with standard and high definition programming. I have an OTA antenna so all recorded programs are broadcast on network TV (no cable).



Note that all Tivo HD to Tivo Premier transfers succeed if the program is an hour or less.



I have tried three different routers to no avail. I'm trying to purchase a copy if Tivo Desktop to see if I can transfer the 2 hour plus programs to a PC.



I worked with Tivo Tech Support to try and resolve the issue. Both DVRs connect to Tivo for service updates without problem. Power cycling the router and Tivos did not help either. When I mentioned there was a network switch between the Tivos and the router, Tech Support said I would need to remove the switch and connect each Tivo directly to the router. Unless I go to a wireless connection, that won't be possible since my network supports a number of wired devices.



Has anyone encountered an issue like this before?




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