I'm looking for any help online here as Tivo Phone, Email, and Chat support have been giving misinformation and the times I do get correct information and have to call back to continue after a step has been done, it goes back to square one.
Here is my issue. I purchased a Tivo Mini and got lifetime for it to use with one of my Premiere XL4. Upon receiving the Mini, activating, and trying repeatedly for 72 hours, I was continually getting the dreaded V70 not letting me pair it to my XL4. After dealing with support for a week, I finally received an email from the escalation department (On Saturday) saying that I need to separate my account as since I have an XL4 in another location with Comcast, it is making the Mini want to pair only with an XL4 that has xfinity on Demand. I was told to call in and separate accounts and then escalation would follow up within 3 business days. I did that and still no response and I still can't complete guided setup with my Mini. I contacted support over chat today as I work during the hours support phone lines are open. Chat again was useless saying they had no information and proceeded to disconnect the chat.
I bought the Mini from Amazon and got the lifetime obviously through TiVo, but my window for returning the mini and getting credit for the lifetime is dwindling and Tivo is giving me nothing but the runaround. I have been a Tivo Customer since 2003 and still run my Toshiba SD-H400 (Lifetime), 2 Series 2 40hrs (both on Monthlies still), 1 Tivo HD (Lifetime), 1 Tivo Premiere (Lifetime), and 2 Tivo Premiere XL4 (Lifetime). I am just looking to get this resolved and the one email I received last Saturday had all the steps saying how to resolve it (mostly backend things on TiVo's servers to manually remove provisioning on the Mini for xfinity on Demand).
I tried to message TiVoMargret directly for help but the forum doesn't let me PM anyone other than staff unless I have 10 posts in the forum despite the fact I have been reading this forum since I purchased my TiVo HD in 2008. If anyone can forward this to her or another Tivo employee on this forum for help, that would be greatly appreciated.
Thanks,
Brad
Here is my issue. I purchased a Tivo Mini and got lifetime for it to use with one of my Premiere XL4. Upon receiving the Mini, activating, and trying repeatedly for 72 hours, I was continually getting the dreaded V70 not letting me pair it to my XL4. After dealing with support for a week, I finally received an email from the escalation department (On Saturday) saying that I need to separate my account as since I have an XL4 in another location with Comcast, it is making the Mini want to pair only with an XL4 that has xfinity on Demand. I was told to call in and separate accounts and then escalation would follow up within 3 business days. I did that and still no response and I still can't complete guided setup with my Mini. I contacted support over chat today as I work during the hours support phone lines are open. Chat again was useless saying they had no information and proceeded to disconnect the chat.
I bought the Mini from Amazon and got the lifetime obviously through TiVo, but my window for returning the mini and getting credit for the lifetime is dwindling and Tivo is giving me nothing but the runaround. I have been a Tivo Customer since 2003 and still run my Toshiba SD-H400 (Lifetime), 2 Series 2 40hrs (both on Monthlies still), 1 Tivo HD (Lifetime), 1 Tivo Premiere (Lifetime), and 2 Tivo Premiere XL4 (Lifetime). I am just looking to get this resolved and the one email I received last Saturday had all the steps saying how to resolve it (mostly backend things on TiVo's servers to manually remove provisioning on the Mini for xfinity on Demand).
I tried to message TiVoMargret directly for help but the forum doesn't let me PM anyone other than staff unless I have 10 posts in the forum despite the fact I have been reading this forum since I purchased my TiVo HD in 2008. If anyone can forward this to her or another Tivo employee on this forum for help, that would be greatly appreciated.
Thanks,
Brad
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