Anyone considering a Romio (or other TiVo) with Mediacom service (particularly on the Maryland/Delaware system served out of Dagsboro, DE) should beware.
I called to verify they had cablecards for pickup, and was told by the first CSR that they had to be tech installed. When I cited the FCC rule on self-installs if they permit box self-installs he disconnected me. Second call led to a CSR who knew about it, and she confirmed they were in stock for pick up.
So I picked one up yesterday. I called the number they gave me for activation, and the agent insisted a tech had to install it, and I was again disconnected. I called the number on the TiVo site, which appears to be for their techs, and an agent acted as a middle woman, taking the numbers, relaying them to someone else. The card did not pair. It is operating, the clear QAM channels come in, but no encrypted channels. The Conditional Access screen shows Con=No and V=?. The TiVo shows an OOB lock and reasonable SNR. Data rate is 2k, and EMMs are being received. Obviously a problem either on the head or back end with the account. A second person got on the phone insisted it was paired and said they needed to roll a truck IN A WEEK. I told them it was unacceptable and he said he would check with the local office and get back to me. Of course, no called back.
So I called TiVo and they set up a 3-way call. The card would not activate and the (more knowledgeable) agent and TiVo agreed it was bad card. So this morning I drove the 60 mile roundtrip to Dagsboro and (as suggested) got 3 cards. I called in and the card wouldn’t activate. The agent said something about my plan not being right, put me on hold and after about 20 minutes, I was disconnected (third time).
So I had spent three hours on the phone, made two 60 mile trips and had no working cable card. I called the CEO’s office, explained the situation to his assistant and that I didn’t think a tech could do anything I couldn’t (with my 3 cards, since I seem to know more than anyone I’ve spoken to) and that I needed it to be done before noon on Saturday. I received no call back, but an email scheduling a truck roll for Saturday 3-5. Another call to the CEO’s assistant got it moved to 1-5 tomorrow (despite their web site touting 30 minute service windows).
The amazing part is Mediacom advertises TiVo service, including a four color insert in our local paper. You would think they could get it to work
Rant over, be warned. I’ll post any updates.
I called to verify they had cablecards for pickup, and was told by the first CSR that they had to be tech installed. When I cited the FCC rule on self-installs if they permit box self-installs he disconnected me. Second call led to a CSR who knew about it, and she confirmed they were in stock for pick up.
So I picked one up yesterday. I called the number they gave me for activation, and the agent insisted a tech had to install it, and I was again disconnected. I called the number on the TiVo site, which appears to be for their techs, and an agent acted as a middle woman, taking the numbers, relaying them to someone else. The card did not pair. It is operating, the clear QAM channels come in, but no encrypted channels. The Conditional Access screen shows Con=No and V=?. The TiVo shows an OOB lock and reasonable SNR. Data rate is 2k, and EMMs are being received. Obviously a problem either on the head or back end with the account. A second person got on the phone insisted it was paired and said they needed to roll a truck IN A WEEK. I told them it was unacceptable and he said he would check with the local office and get back to me. Of course, no called back.
So I called TiVo and they set up a 3-way call. The card would not activate and the (more knowledgeable) agent and TiVo agreed it was bad card. So this morning I drove the 60 mile roundtrip to Dagsboro and (as suggested) got 3 cards. I called in and the card wouldn’t activate. The agent said something about my plan not being right, put me on hold and after about 20 minutes, I was disconnected (third time).
So I had spent three hours on the phone, made two 60 mile trips and had no working cable card. I called the CEO’s office, explained the situation to his assistant and that I didn’t think a tech could do anything I couldn’t (with my 3 cards, since I seem to know more than anyone I’ve spoken to) and that I needed it to be done before noon on Saturday. I received no call back, but an email scheduling a truck roll for Saturday 3-5. Another call to the CEO’s assistant got it moved to 1-5 tomorrow (despite their web site touting 30 minute service windows).
The amazing part is Mediacom advertises TiVo service, including a four color insert in our local paper. You would think they could get it to work
Rant over, be warned. I’ll post any updates.
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