I've been a Tivo subscriber for about 10yrs. I've had an absolute nightmare of a time over the past week and I'm on the verge of cancelling Tivo tomorrow and switching over to Verizon FIOS DVR's with multi room streaming.
Some background:
My series 2 DVR started acting up, so we got a 4-tuner Roamio directly from Tivo. At the same time we also purchased a Tivo mini to take advantage of the Roamio's 4 tuners and stream recordings/tv to our bedroom TV which was previously on a FIOS set top box.
We received the Roamio and Mini from Tivo last week. I swapped the Series 2 for the Roamio and no issues there. It is working, connected to the internet (via ethernet), etc.
The Mini, however, we cannot get working. When trying to establish the MoCA connection via guided setup we receive error (C33) "The Tivo box could not connect to the MoCA network". I have no idea if this means the Mini or the Roamio.
I've done (3) online chats with Tivo Support, (2) phone calls with Tivo Support and even a phone call with Verizon. At this point I've spent close to 20 excruciating hours trying to resolve my issue. I've been told by Tivo Support that I needed to purchase a MoCA Adapter (unclear why as FIOS is MoCA enabled) which I've done so. Since then I've been told I need to connect the adapter to the Mini (not sure why- MoCA supported natively), been told I need to connect it to my router to create a MoCA loop (again, unclear why) and also told to connect it before or after my cable splitter.
I've created the following diagram to illustrate the setup in my home. Can someone PLEASE help?
- I have Verizon FIOS fiber to the home
- All Verizon equipment is in my basement (ONT)
- From Verizon ONT, I have a single COAX (MoCA) cable to 3 way splitter
- From splitter I have a coax cable to my router and then 2 coax connections to each TV (Roamio in one room and Mini in another)
- From my router to my Roamio I have an ethernet cable connection for internet access
- I do not have ethernet available in the room with the Mini
Do I need a MoCA adapter? If so, where? If not, what is my issue?
Diagram:
Some background:
My series 2 DVR started acting up, so we got a 4-tuner Roamio directly from Tivo. At the same time we also purchased a Tivo mini to take advantage of the Roamio's 4 tuners and stream recordings/tv to our bedroom TV which was previously on a FIOS set top box.
We received the Roamio and Mini from Tivo last week. I swapped the Series 2 for the Roamio and no issues there. It is working, connected to the internet (via ethernet), etc.
The Mini, however, we cannot get working. When trying to establish the MoCA connection via guided setup we receive error (C33) "The Tivo box could not connect to the MoCA network". I have no idea if this means the Mini or the Roamio.
I've done (3) online chats with Tivo Support, (2) phone calls with Tivo Support and even a phone call with Verizon. At this point I've spent close to 20 excruciating hours trying to resolve my issue. I've been told by Tivo Support that I needed to purchase a MoCA Adapter (unclear why as FIOS is MoCA enabled) which I've done so. Since then I've been told I need to connect the adapter to the Mini (not sure why- MoCA supported natively), been told I need to connect it to my router to create a MoCA loop (again, unclear why) and also told to connect it before or after my cable splitter.
I've created the following diagram to illustrate the setup in my home. Can someone PLEASE help?
- I have Verizon FIOS fiber to the home
- All Verizon equipment is in my basement (ONT)
- From Verizon ONT, I have a single COAX (MoCA) cable to 3 way splitter
- From splitter I have a coax cable to my router and then 2 coax connections to each TV (Roamio in one room and Mini in another)
- From my router to my Roamio I have an ethernet cable connection for internet access
- I do not have ethernet available in the room with the Mini
Do I need a MoCA adapter? If so, where? If not, what is my issue?
Diagram:
Aucun commentaire:
Enregistrer un commentaire