I tried searching for this in the forums, but it looks like it’s a unique problem. I even called TiVo Customer Support, but they had never heard of this issue either (although a couple of possible problems were suggested). In any case, here is the problem, which seems to have only started last night:
When I watch a show I’ve recorded and I get to the end, I push Left/Back on the remote (instead of pushing the TiVo Central button), I hear the chime, and the options pop up at the bottom of the screen to keep the recording or delete; usually I select Delete, since I’m done watching the show, and it goes Back to the Now Playing List instead of TiVo Central. But last night when I was done watching an hour-long show, I pushed Left and heard the chime, but nothing came up – and the the TiVo shut down and restarted (which takes a while, of course). Once it was back on, I went back to the Now Playing List and deleted the show by just highlighting and deleting it.
Since the TiVo had restarted, I was hoping the issue had resolved itself; so this morning I watched another recorded hour-long show, and did the same thing when it was done: pushed Left/Back. I heard the chime again, and then the TiVo shut down and restarted again. How frustrating! I tried a half-hour show that had been recorded and skipped to the end, but when I hit Left, I heard the chime as normal, and the options to keep or delete did come up; I was then able to go to the Now playing List as normal. So it seems that an hour-long show will cause this problem, but not a half hour. (I haven’t even tried a movie, since I’m concerned that the length of the recording may be an issue.)
Another odd thing about this is my family and I watched an hour-long show that aired last night. We didn’t start watching when it first began, so we started it from the Now Playing List; and when we were finished watching it, I was able to do my “shortcut” with the Left arrow and delete the show without any problems. It wasn’t until I watched the show last night, and another one this morning (which were both recorded on Saturday night), that the problem started.
The age of the unit may very well be a contributing factor: it’s a Series 2, and according to my account that I viewed on the TiVo website, it was activated in 2006. After the show caused the unit to restart for the second time this morning, I tried permanently deleting some recordings from the Recently Deleted folder, but it happened again when I tried deleting something from the Now Playing List later.
The Customer Support agent I spoke to was very nice and did her best to help me, but was not able to resolve the issue (which is why I’m trying here). She suggested that the tuner in the unit may be at fault, although I still don’t understand how a tuner, which handles the live TV signal coming into the TiVo, could cause a recorded program to cause my issue. While still on the phone with her, I did try disconnecting the coaxial cable from the TiVo and then tried deleting a recording using the shortcut, and it still caused the unit to shut down and restart. She also suggested contacting weaknees.com to ask about estimates for a repair, so I still have that option. But if the TiVo’s hard drive is going (which is entirely possible, given its age and usage), it might be cheaper and more practical to just get a new unit (although that may not be possible right now).
SO…Anyone else have a similar issue? If so, were you able to fix the problem? How? Any help with this is greatly appreciated! Thank you in advance to anyone that might have suggestions or solutions.
When I watch a show I’ve recorded and I get to the end, I push Left/Back on the remote (instead of pushing the TiVo Central button), I hear the chime, and the options pop up at the bottom of the screen to keep the recording or delete; usually I select Delete, since I’m done watching the show, and it goes Back to the Now Playing List instead of TiVo Central. But last night when I was done watching an hour-long show, I pushed Left and heard the chime, but nothing came up – and the the TiVo shut down and restarted (which takes a while, of course). Once it was back on, I went back to the Now Playing List and deleted the show by just highlighting and deleting it.
Since the TiVo had restarted, I was hoping the issue had resolved itself; so this morning I watched another recorded hour-long show, and did the same thing when it was done: pushed Left/Back. I heard the chime again, and then the TiVo shut down and restarted again. How frustrating! I tried a half-hour show that had been recorded and skipped to the end, but when I hit Left, I heard the chime as normal, and the options to keep or delete did come up; I was then able to go to the Now playing List as normal. So it seems that an hour-long show will cause this problem, but not a half hour. (I haven’t even tried a movie, since I’m concerned that the length of the recording may be an issue.)
Another odd thing about this is my family and I watched an hour-long show that aired last night. We didn’t start watching when it first began, so we started it from the Now Playing List; and when we were finished watching it, I was able to do my “shortcut” with the Left arrow and delete the show without any problems. It wasn’t until I watched the show last night, and another one this morning (which were both recorded on Saturday night), that the problem started.
The age of the unit may very well be a contributing factor: it’s a Series 2, and according to my account that I viewed on the TiVo website, it was activated in 2006. After the show caused the unit to restart for the second time this morning, I tried permanently deleting some recordings from the Recently Deleted folder, but it happened again when I tried deleting something from the Now Playing List later.
The Customer Support agent I spoke to was very nice and did her best to help me, but was not able to resolve the issue (which is why I’m trying here). She suggested that the tuner in the unit may be at fault, although I still don’t understand how a tuner, which handles the live TV signal coming into the TiVo, could cause a recorded program to cause my issue. While still on the phone with her, I did try disconnecting the coaxial cable from the TiVo and then tried deleting a recording using the shortcut, and it still caused the unit to shut down and restart. She also suggested contacting weaknees.com to ask about estimates for a repair, so I still have that option. But if the TiVo’s hard drive is going (which is entirely possible, given its age and usage), it might be cheaper and more practical to just get a new unit (although that may not be possible right now).
SO…Anyone else have a similar issue? If so, were you able to fix the problem? How? Any help with this is greatly appreciated! Thank you in advance to anyone that might have suggestions or solutions.
Aucun commentaire:
Enregistrer un commentaire