I am a long time TiVo owner - since Series 1 in fact! I've been a huge advocate for TiVO over the years, encourage folks to switch from cable DVRs. That being said, the frustration each time I get a new HD box has gotten me to the point that I don't think I could recommend friends to switch to TiVO any more.
For my past two boxes (premiere and Romio) I had a full week of drama trying to get all my channels to work. The thing is, I am not really sure there is anyone to blame. TiVO provides great instructions, a great OS with good onscreen directions on what to do. My cable company (Orlando Brighthouse) is actually very helpful and tries everything that they know how to do. The techs that come to my house try everything that they know - but readily admit they only handle 1 or 2 a year. At the end - to get all the channels to work as an end user, I have to find an obscure internet forum (DSL forums) and then post info that the average user wouldn't know how to find.
Don't get me wrong, I am VERY happy that that resource exists...but it shouldn't be that difficult. I couldn't in good conscious, tell a friend or neighbor to go through that - no matter how much I love TiVO. I'm not sure what the answer is for TiVo - I want them to be successful. Heck, I even own stock...but I don't know in today's age of iOS products that "just work" if they can survive having to interact with "big cable".
Just venting and airing my thoughts after a week of frustration. :)
For my past two boxes (premiere and Romio) I had a full week of drama trying to get all my channels to work. The thing is, I am not really sure there is anyone to blame. TiVO provides great instructions, a great OS with good onscreen directions on what to do. My cable company (Orlando Brighthouse) is actually very helpful and tries everything that they know how to do. The techs that come to my house try everything that they know - but readily admit they only handle 1 or 2 a year. At the end - to get all the channels to work as an end user, I have to find an obscure internet forum (DSL forums) and then post info that the average user wouldn't know how to find.
Don't get me wrong, I am VERY happy that that resource exists...but it shouldn't be that difficult. I couldn't in good conscious, tell a friend or neighbor to go through that - no matter how much I love TiVO. I'm not sure what the answer is for TiVo - I want them to be successful. Heck, I even own stock...but I don't know in today's age of iOS products that "just work" if they can survive having to interact with "big cable".
Just venting and airing my thoughts after a week of frustration. :)
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