I have a Tivo Roamio with an OTA Antenna connected. I just recently upgraded from a Premier. A few days before getting the Roamio I hooked back up the Premier and began getting the error "The copyright holder no longer permits viewing of this portion of the program" on every channel. The Premier hadn't been hooked up for a few months but I had never had that error before and it was hooked up to the same antenna and wiring but to a new tv. I didn't worry to much about it as I was getting the Roamio. When I received and hooked up the Roamio I began getting the same error.
My first call to Tech Support said it was likely caused by incorrect guide data and to force a connection and then restart. I thought it worked but only temporarily as the error appeared and hr or so later.
My second call to Tech Support said it had to be a issue with the TV station broadcasting a incorrect flag and to call my local stations about the issue. I explained it was happening on every channel so it didn't seem likely all the stations in Kansas City were having the same issue. I was transferred to a supervisor and she agreed that was the problem.
My third call to Tech Support I was told the issue was with my reception and that I needed to be above 80% strength or I would continue to get that error. I ran some new coax and re-positioned my antenna (actually even tried a new supposedly better antenna) but cannot get about 72% signal strength . My SNR is 29, and CCI byte diplays N/A. The problem is intermittent and comes and goes regardless of the signal strength as it is very steady at 72%. I have a pre-amp connected to the Antenna and have tried with and without the pre-amp with no change in error.
Does the 3rd rep sound accurate, am I SOL if i can't get 80% or could it be something else? Any feedback would be greatly appreciated.
My first call to Tech Support said it was likely caused by incorrect guide data and to force a connection and then restart. I thought it worked but only temporarily as the error appeared and hr or so later.
My second call to Tech Support said it had to be a issue with the TV station broadcasting a incorrect flag and to call my local stations about the issue. I explained it was happening on every channel so it didn't seem likely all the stations in Kansas City were having the same issue. I was transferred to a supervisor and she agreed that was the problem.
My third call to Tech Support I was told the issue was with my reception and that I needed to be above 80% strength or I would continue to get that error. I ran some new coax and re-positioned my antenna (actually even tried a new supposedly better antenna) but cannot get about 72% signal strength . My SNR is 29, and CCI byte diplays N/A. The problem is intermittent and comes and goes regardless of the signal strength as it is very steady at 72%. I have a pre-amp connected to the Antenna and have tried with and without the pre-amp with no change in error.
Does the 3rd rep sound accurate, am I SOL if i can't get 80% or could it be something else? Any feedback would be greatly appreciated.
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