No Play option

I just purchased a lifetime subscription from TiVo for my Roamio (after a year of paying month-to-month). Now I seem to be having a problem with my minis.



All of my minis list my shows. However, when I select one, there is no option to 'PLAY'.



TiVo CSR said this was a new one for her.



I reset, restarted, connected to tivo over and over again. No difference. I made sure my tivo account had streaming selected and I don't know what to do next.



TiVo reps keep asking me to Restart Program Guide. I've done that dozens o times.



Has anyone ever heard of the missing 'PLAY' button? What kind of problem is this related to? I suspect it is something on the TiVo servers and I need them to do something. I wish I knew what to tell them.



Is this what happens when someones account is unpaid? The website shows I am fully paid and in good standing.



Any Suggestions?



Thanks!