lundi 22 septembre 2014

Roamio Pro/Amazon Download issues (again)

Over the past several years, Tivo performance in downloading Amazon Instant Video has been extremely variable. On both Roamio and Premier hardware, sometimes a normal HD movie would download quickly and without incident. Other times, the download would be totally unsuccessful in this way:



You use the Tivo app on the Premier/Roamio, search for and select the content on Amazon, select the HD variation, tell it you want to "purchase the rental", enter your pin, etc. You get an email from Amazon confirming and thanking you. After a bit, the blue light comes on, and the Tivo "seems" to be downloading. However, when it's still on hours later you check, and it says that (for example) after four hours, a total of 44 seconds of content has downloaded.



I've done every possible troubleshooting I can think of. I've completely shut down my entire network and all Tivos. Router/Switch, all Tivos unplugged, etc. Bring up the Router, then in order power up the other devices. I'm on FiOS, with a 50/50 connection. I have zero issues with any other device beyond the Tivos. My tested internet speed and latency are both extremely good - to the specific ports that the Tivos are plugged into. All Tivos connected via Ethernet.



I'm getting more and more convinced that Tivo simply isn't up to the task of IP delivered content, as while some of their support staff as recently as this past Friday acknowledged known issues with this, there has been no improvement to speak of. It works sometimes and then it just doesn't work.



I do not believe this is Amazon. If we all remember, when you "rent" or "buy" content from Amazon through your Tivo, it is my understanding that all content is effectively proxied through the Tivo system. Meaning that there is no direct connection (socket or other) between your Tivo and Amazon. Other devices - at the exact same time and the exact same location - have no issues with Amazon audio or video services. This includes both streaming (which of course, the Tivo cannot do) and download services. I'm personally of the opinion that the problem has to do with how Tivo is trying to proxy the content delivery, but have no real data to support this other than the use cases which eliminate either my network, my internet connection, or general Amazon audio video is the issue - pretty much leaving Tivo as the last edge on Occam's Razor.



Any comment or relevant information about this? In my area, Verizon is releasing new "home" equipment that compares better with Tivo than previous equipment (though my original Verizon DVR has never failed, and multiple Tivos have....). Since I can't currently use my Minis for Amazon content whatsoever, and since my Roamios are extremely unreliable in this regard, combined with some newer defects I'm dealing with (audio/video sync issues with mini, degraded playback performance on Roamios if they happen to be downloading IP delivered content) I'm starting to think about next steps. Having lifetime on all my equipment doesn't really give Tivo any reason to focus on fixing these issues, IMHO.




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