TiVo customer service just lost a customer of over 15 years

I can't believe what a farce getting my account straightened out has been. Like a good TiVonation citizen, every time I bought a new TiVo, I would give my old one to someone else so they could enjoy the great benefits of TiVo. Turns out, I had been paying for that service all this time and was supposed to be paying the $6.99 rate, but was being charged $12.95. So I call to get it all squared away and they offer to credit me 3 months of the $12.95 and suspend charging my account until December. I agree that that is fair and equatable, I should have caught it myself. Then I look at my bank account and there sits another charge of $12.95 processed today!



I have canceled my last monthly subscription with TiVo and can't believe a company would treat its most loyal customers this way!!