dimanche 21 septembre 2014

Unable to connect / gateway not found

We have two Premiers running 20.4.2 plus an old Series 2. They are connected to our wired home network and each can see the others, read each others' "Now Playing" lists, and transfer or stream shows between them (the Series 2 can't stream, of course). There is also a PC on the net which is running TiVo Desktop.



The problem is that one of the Premiers has been unable to connect to the TiVo service for two weeks and is now without program data. Connection fails during "Preparing" with a status of "Gateway not found". TiVo Central is also down on the non-working Premier due to a "Temporary Service Connection Issue" (C133). TiVo Central, and all of its features that we use work fine on the other Premier.



I have rebooted the non-working TiVo, rebooted the router, and checked the network settings - each many times during the last week or so, in assorted orders. No change!



One possible symptom is that while the working Premier can access the shows stored on the PC, the non-working Premier can only see and access the other TiVos but not the PC.



Any help, suggestions, insight, ... would be greatly appreciated.




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