Hello,
Recently received and hooked up a new Roamio Plus with a Cablecard to my Xfinity cable service. After a call to Xfinity to activate the Cablecard, all seemed to be in order, all live TV channels are working. However, later we discovered that Xfinity on Demand is not working. When clicking on Tivo Central > My Shows > Xfinity on Demand, it shows the On Demand menu. I can navigate to a specific show or movie, but when I click on Play I get a black screen telling me to call a telephone number to activate service.
I've placed several calls to Xfinity support, and they assure me the Cablecard has been activated and paired with my Tivo. No one could figure out the On Demand issue, and at the end they said the matter would be referred to an "On Demand specialist", who supposedly will call me back in 24-72 hours.
Any thoughts on what may be happening? Anyone else have this problem?
Thanks,
b
Recently received and hooked up a new Roamio Plus with a Cablecard to my Xfinity cable service. After a call to Xfinity to activate the Cablecard, all seemed to be in order, all live TV channels are working. However, later we discovered that Xfinity on Demand is not working. When clicking on Tivo Central > My Shows > Xfinity on Demand, it shows the On Demand menu. I can navigate to a specific show or movie, but when I click on Play I get a black screen telling me to call a telephone number to activate service.
I've placed several calls to Xfinity support, and they assure me the Cablecard has been activated and paired with my Tivo. No one could figure out the On Demand issue, and at the end they said the matter would be referred to an "On Demand specialist", who supposedly will call me back in 24-72 hours.
Any thoughts on what may be happening? Anyone else have this problem?
Thanks,
b
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