jeudi 28 mai 2015

Wiring Mini to avoid V87 error?

Hello,

My new Mini keeps getting a V87 error. Usually there is normal picture and audio for 5-10 seconds, then the picture freezes, then the V87 error message appears. This is a MoCA connection, and all network settings appear to be correct. Network Diagnostic reports that the internet connection is "working correctly". The main DVR is a Roamio Plus, in my living room. The Mini is in the bedroom. The Actiontec MoCA adapter is in the office by the router.

Support suggested putting the Mini in the living room next to the Roamio, using a splitter to divide the input between the Roamio and the Mini, and putting the Mini output to a different HDMI port on the living room TV. I did this, and in this configuration, the Mini works as it should. Thus, the issue apparently involves the cabling to the bedroom.

I had not really thought the cabling could be an issue. The Mini was attached to the same coax to which my Xfinity box had been attached, and that box always worked fine. The Mini diagnostic said that the internet was connected correctly, and my router GUI verified that the Mini was on the LAN. So I'm not sure what's up. Xfinity installed my setup about 2 years ago, so the splitters and coax are fairly new. All I know is that the outside cable comes up the side of the house and into the attic. I assume that in the attic there is a 3-way splitter, with one cable to the office (where the router is located), one to the living room (where the Roamio is now), and one to the bedroom (where the Mini is now). I'll crawl around the attic after work to try to see what's up, but I may be out of luck or may need a professional installer.

Any thoughts?

Thanks,
b


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