TiVo Bolt all of the sudden can't seem to tune OTA channels via roof antenna very well after six months of not having any issue. Other TVs and TiVo Series 3 have no issue when connected to same antenna or same coaxial cable the Bolt is connected to. No other device in home has experience a decrease in signal strength or started to have issues with tuning recently. I have a second antenna in the attic of home and same situation applies. TiVo Bolt connected to the Attic antenna has same lack of single strength issues as where TVs and Tivo Series 3 do not.
Talked to TiVo support on the phone (frustrating). They pointed out when the TiVo Bolt shows low signal there is nothing they can do because it is signal issue not a Bolt issue. They dismissed the fact the TVs can tune every channel and the the fact that TV signal strengths have not recently dived lower like the Bolt. They argued the TiVo Bolt has a higher grade tuner and is more complex than lower grade TV tuners which are less particular about signal quality. Sounded like their argument was TiVo Bolt is so high quality it can't tune HD signals except under optimal conditions and no meaningful conclusion can be made by comparing signal of Bolt to TV. Inability to tune HD channels does not seem like a good feature to have in a state of the art high quality HD tuner. I was pretty firm it was a Bolt issue since not a single TV in house has seen signal strength decrease. They were pretty firm it was a OTA signal issue not a Bolt issue. They basically stated my arguments were invalid. They stated they have not heard of TiVo Bolts having known issues with internal receiver/tuner going bad. I told them I was getting off phone and comparing TiVo Bolt to TiVo 3. I stated if TiVo 3 did not have any issue than obviously the Bolt is either inferior quality to Tivo 3 or is defective. They indicated that also was not a valid comparison and the issue had to be antenna signal. I sarcastically told them it was good to know it was impossible for a TiVo Bolt tuner/receiver to go bad. End of call as I had all I could take.
My feeling is TiVo is attempting to avoid swapping unit. They stated they are certain if exchanged the same issue would occur because it is a signal issue not a Bolt issue.
Assuming TiVo support responses are actually valid does anyone have suggestions how I might improve signal quality from my roof antenna (which no other device in house has problem with) so the high quality state of the are Bolt tuner can actually tune channels like the other cruddy TVs and TiVo 3 can do without any issue :eek::confused:?
Below is comparison of Bolt to Series 3 connected to the same coaxial cable connected to Roof Antenna within 20 minutes of each other. During this comparison there was a five way splitter connected. When splitter was removed Bolt values increased but the many channels still would not tune. The Series 3 has no issue with the same four way splitter connected. None of the other TVs connected have issue with splitter.
Location is Minneapolis Minnesota
House is 37 miles from tower
Antenna is large UHF/VHF mounted to roof of two story home with no obstructions in the path to tower.
With Splitter Tivo Series 3 can tune all channels
With Splitter Bolt fails to tune any channels (had no issues in the past however)
Without Splitter Bolt tunes roughly half of the channels
Column 1: Channel
Column 2: Series 3 w/Splitter
Column 3: Bolt w/Splitter
Column 4: Bolt no Splitter
2.1 95 32 42
2.2 96 32 42
2.3 93 32 35
2.4 95 31 42
4.1 98 40 55
4.2 98 40 55
5.1 95 35 52
5.2 83 31 35
5.3 83 32 35
5.4 83 32 35
5.6 83 32 35
5.7 93 32 52
9.1 86 32 35
9.2 87 32 35
9.3 87 32 35
9.4 91 27 25
9.9 90 32 35
11.1 92 32 39
11.2 93 32 33
11.3 93 32 37
23.1 97 32 37
23.2 95 32 37
23.3 96 32 37
23.4 97 32 37
23.7 92 27 35
41.1 100 54 67
41.2 98 55 67
41.3 98 54 67
41.4 96 52 66
41.5 97 49 67
41.6 97 55 67
ADDITIONAL COMPARISON SINGLE CHANNEL 2.1
--------------------------------
Sony TV Upstairs
*Connected to Coax cable coming from Splitter connected to Roof Antenna:
*No Recent degradation in signal strength and tuning has occurred.
*Every channel available can be tuned.
SONY TV DIAGNOSTICS
Channel 2.1
Physical Channel 34
Freq 593000
Modulation 8VSB
Status Lock
SNR 32.35
AGC 45
Signal Strength 98
TiVo Bolt Upstairs
*This is normal device location and configuration which has been working successfully since it was new
*Recent degradation in signal strength and tuning has occurred.
*RF cable is same cable which had been connected direct to the Sony TV which comes from splitter connected to roof antenna.)
* The only channels which currently can be watched are 41.x channels from a tower approximately 5 miles North of my location. Antenna points roughly SE towards primary towers in nothern Minneapolis suburbs.
*If four way splitter is bypassed with a single coupler the outcome is the same.
*If a two way splitter is used the outcome is the same
BOLT DIAGNOSTICS
Channel 2.1
Modulation 8-VSB
Program Number 3
Signal Source Terrestrial
Connector Type RF
Chanel Bits 315198
Cable Card Association None
Signal Strength 32%
Signal Lock Yes
Program Lock No
Search Complete Yes
SNR 13 dB
RS Uncorrected 100806650
RS Corrected 0
RC State Available
Current Tuning Status Tuned: Success
Tune State In Progress
Las Used Channel Plan Undefined
CCI Byte N/A
Time Since tune Start 412 seconds
Pending Tune status No Tune Pending
Tivo Series 3 Downstairs connected to same splitter as upstairs TiVo and Bolt.
*This is normal device location and configuration which has been working successfully since it was new
*No recent degradation in signal strength or tuning ability has occurred.
*Every channel available can be tuned.
Tivo Series 3 DIAGNOSTICS
Channel 2-1
Frequency 593000KHz
Modulation 8-VSB
Connector Type RF
Signal Source Terrestrial
CableCard Association None
Signal Strength 96
Signal Lock Yes
Program Lock Yes
Search Complete Yes
SNR 30 dB
RS Uncorrected 0
RS Corrected 0
RS State Available
Current Tuning Status Tuned Success
Tune State In Progress
Last Used Channel Plan Undefined
CCI Bte N/A
Time since Tune Start 108 Seconds
Time since signal Lock 107 Seconds
Pending Tune Status No Tune Pending.
Talked to TiVo support on the phone (frustrating). They pointed out when the TiVo Bolt shows low signal there is nothing they can do because it is signal issue not a Bolt issue. They dismissed the fact the TVs can tune every channel and the the fact that TV signal strengths have not recently dived lower like the Bolt. They argued the TiVo Bolt has a higher grade tuner and is more complex than lower grade TV tuners which are less particular about signal quality. Sounded like their argument was TiVo Bolt is so high quality it can't tune HD signals except under optimal conditions and no meaningful conclusion can be made by comparing signal of Bolt to TV. Inability to tune HD channels does not seem like a good feature to have in a state of the art high quality HD tuner. I was pretty firm it was a Bolt issue since not a single TV in house has seen signal strength decrease. They were pretty firm it was a OTA signal issue not a Bolt issue. They basically stated my arguments were invalid. They stated they have not heard of TiVo Bolts having known issues with internal receiver/tuner going bad. I told them I was getting off phone and comparing TiVo Bolt to TiVo 3. I stated if TiVo 3 did not have any issue than obviously the Bolt is either inferior quality to Tivo 3 or is defective. They indicated that also was not a valid comparison and the issue had to be antenna signal. I sarcastically told them it was good to know it was impossible for a TiVo Bolt tuner/receiver to go bad. End of call as I had all I could take.
My feeling is TiVo is attempting to avoid swapping unit. They stated they are certain if exchanged the same issue would occur because it is a signal issue not a Bolt issue.
Assuming TiVo support responses are actually valid does anyone have suggestions how I might improve signal quality from my roof antenna (which no other device in house has problem with) so the high quality state of the are Bolt tuner can actually tune channels like the other cruddy TVs and TiVo 3 can do without any issue :eek::confused:?
Below is comparison of Bolt to Series 3 connected to the same coaxial cable connected to Roof Antenna within 20 minutes of each other. During this comparison there was a five way splitter connected. When splitter was removed Bolt values increased but the many channels still would not tune. The Series 3 has no issue with the same four way splitter connected. None of the other TVs connected have issue with splitter.
Location is Minneapolis Minnesota
House is 37 miles from tower
Antenna is large UHF/VHF mounted to roof of two story home with no obstructions in the path to tower.
With Splitter Tivo Series 3 can tune all channels
With Splitter Bolt fails to tune any channels (had no issues in the past however)
Without Splitter Bolt tunes roughly half of the channels
Column 1: Channel
Column 2: Series 3 w/Splitter
Column 3: Bolt w/Splitter
Column 4: Bolt no Splitter
2.1 95 32 42
2.2 96 32 42
2.3 93 32 35
2.4 95 31 42
4.1 98 40 55
4.2 98 40 55
5.1 95 35 52
5.2 83 31 35
5.3 83 32 35
5.4 83 32 35
5.6 83 32 35
5.7 93 32 52
9.1 86 32 35
9.2 87 32 35
9.3 87 32 35
9.4 91 27 25
9.9 90 32 35
11.1 92 32 39
11.2 93 32 33
11.3 93 32 37
23.1 97 32 37
23.2 95 32 37
23.3 96 32 37
23.4 97 32 37
23.7 92 27 35
41.1 100 54 67
41.2 98 55 67
41.3 98 54 67
41.4 96 52 66
41.5 97 49 67
41.6 97 55 67
ADDITIONAL COMPARISON SINGLE CHANNEL 2.1
--------------------------------
Sony TV Upstairs
*Connected to Coax cable coming from Splitter connected to Roof Antenna:
*No Recent degradation in signal strength and tuning has occurred.
*Every channel available can be tuned.
SONY TV DIAGNOSTICS
Channel 2.1
Physical Channel 34
Freq 593000
Modulation 8VSB
Status Lock
SNR 32.35
AGC 45
Signal Strength 98
TiVo Bolt Upstairs
*This is normal device location and configuration which has been working successfully since it was new
*Recent degradation in signal strength and tuning has occurred.
*RF cable is same cable which had been connected direct to the Sony TV which comes from splitter connected to roof antenna.)
* The only channels which currently can be watched are 41.x channels from a tower approximately 5 miles North of my location. Antenna points roughly SE towards primary towers in nothern Minneapolis suburbs.
*If four way splitter is bypassed with a single coupler the outcome is the same.
*If a two way splitter is used the outcome is the same
BOLT DIAGNOSTICS
Channel 2.1
Modulation 8-VSB
Program Number 3
Signal Source Terrestrial
Connector Type RF
Chanel Bits 315198
Cable Card Association None
Signal Strength 32%
Signal Lock Yes
Program Lock No
Search Complete Yes
SNR 13 dB
RS Uncorrected 100806650
RS Corrected 0
RC State Available
Current Tuning Status Tuned: Success
Tune State In Progress
Las Used Channel Plan Undefined
CCI Byte N/A
Time Since tune Start 412 seconds
Pending Tune status No Tune Pending
Tivo Series 3 Downstairs connected to same splitter as upstairs TiVo and Bolt.
*This is normal device location and configuration which has been working successfully since it was new
*No recent degradation in signal strength or tuning ability has occurred.
*Every channel available can be tuned.
Tivo Series 3 DIAGNOSTICS
Channel 2-1
Frequency 593000KHz
Modulation 8-VSB
Connector Type RF
Signal Source Terrestrial
CableCard Association None
Signal Strength 96
Signal Lock Yes
Program Lock Yes
Search Complete Yes
SNR 30 dB
RS Uncorrected 0
RS Corrected 0
RS State Available
Current Tuning Status Tuned Success
Tune State In Progress
Last Used Channel Plan Undefined
CCI Bte N/A
Time since Tune Start 108 Seconds
Time since signal Lock 107 Seconds
Pending Tune Status No Tune Pending.
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