I just got a Bolt after my 10-year-old Series 3 died.
Moved the M-Card to the new Bolt and reactivated many times, both automated and with a Verizon rep. But no channels come through, giving a V53 error.
Finally Verizon sent a new cablecard. I installed it and tried the automated activation and then working with a rep. Still no success.
Finally they sent a technician to the house. He tried many activations and finally got another card from his truck. Still no success.
I finally called Tivo while the technician was still here. The Tivo rep said that the card is not being activated properly, that sometimes it takes going through 6 or 7 cards to find one that works. After a while, the Tivo tech mentioned that the SNR needs to be between 29 and 35-- mine was at 37. The Verizon tech attached an 8-way splitter, got the SNR down to 35, but still no success. The Verizon tech resented being told he needs to degrade the signal to work with the Tivo box. Finally the Verizon tech said he has no more cards in his truck, and in his opinion, there's nothing further to try. The Tivo rep said I need to try more cards until I get a good one.
So, is the Bolt too "finicky" to work with the Fios network? Should I push for a stack of cards or try to get the Bolt exchanged?
Details: Everything reads properly EXCEPT in the Conditional Access screen, there are only 4 lines of data, ending with CON and VAL. It's missing the next paragraph which starts with AUTH.
Moved the M-Card to the new Bolt and reactivated many times, both automated and with a Verizon rep. But no channels come through, giving a V53 error.
Finally Verizon sent a new cablecard. I installed it and tried the automated activation and then working with a rep. Still no success.
Finally they sent a technician to the house. He tried many activations and finally got another card from his truck. Still no success.
I finally called Tivo while the technician was still here. The Tivo rep said that the card is not being activated properly, that sometimes it takes going through 6 or 7 cards to find one that works. After a while, the Tivo tech mentioned that the SNR needs to be between 29 and 35-- mine was at 37. The Verizon tech attached an 8-way splitter, got the SNR down to 35, but still no success. The Verizon tech resented being told he needs to degrade the signal to work with the Tivo box. Finally the Verizon tech said he has no more cards in his truck, and in his opinion, there's nothing further to try. The Tivo rep said I need to try more cards until I get a good one.
So, is the Bolt too "finicky" to work with the Fios network? Should I push for a stack of cards or try to get the Bolt exchanged?
Details: Everything reads properly EXCEPT in the Conditional Access screen, there are only 4 lines of data, ending with CON and VAL. It's missing the next paragraph which starts with AUTH.
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