vendredi 14 octobre 2016

Charter Cable and My Bolt install issues

Does anyone out there had issues with getting "Searching for a signal on this channel (V52) Press help" after they have set up their Mcard and tuning adapter? I have searched but have yet to find a Charter set up here with the same issues as me.

Ok here is all I have done. I took the RF coax cable from wall and plugged it into the "in" on the tuning adapter. I ran another cable from the "out" of the tuning adapter to the "in" on my Tivo Bolt. I then ran an HDMI cable from my Bolt to my TV. I never ran a USB between the 2 as I never saw that in any of the instructions I had (More on that later). I then proceeded to follow the on screen instructions all the way thru where I had to insert the Mcard and verified the Bolt could see it. It did and I also found where the Host and Data ID numbers were to give Charter cable for pairing. From that point on it seemed like I get to the part where I test for channels and although I see the info of the channel....there is no video or sound...just a grey screen.

After checking everything to make sure all was correctly wired. I tried the setup again and still the same. I did get further and went into watch TV mode but then all I got was the same V52 error I listed above.

After talking with a friend of mine who has charter and a similar set up as mine (he just has a Romio instead), he suggested I install a USB cable between the tuning adapter and the Bolt which what he noticed the cable installer did to his. So I head to Charter got the USB cable, of which she stated I needed to get the setup to work but never mentioned it when I got the adapter, and I plugged it in between the two. When I powered everything on this time, a message came up indicating that it found a tuning adapter and that I needed to run diagnostics now or I could run the later under the setting menu. I chose to run them and there was literally nothing to run. You go into the menu and select run diags and all you get is just info. I never saw anything stating pass or fail. so I got out tried the channel test (again got info on the channels I selected but no video. I also went back into "Watch TV mode and the same as above (V52 error on all channels.

Any ideas? Should I call Charter back to have them RE-pair it and do their thing they do on their end now that I installed the USB cable as maybe that's why nothing worked right the first time I chatted with them.

Thanks for any help
Mack


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