samedi 15 octobre 2016

M-card blues

(Posting here as it's not BOLT-specific, if there is a better spot or existing thread please point me to it.)

Having obtained a shiny new BOLT as part of my Series 1 compensation with relative ease, I've been trying to get Comcast to give me an M-card as a Limited Basic customer in an area where terrestrial TV signals are not all that great (might be doable with an attic-mount antenna, is my understanding).

So far, this is what has happened:

1. Called Comcast, get told that's doable, and that it will cost me $15 to get a package sent though the service is free (for a first outlet, yadda). Check that I can pick up the self-install kit (because I'm already into doing boat-anchor recordings on the S1), say I'll do that for speed, and thank them for their time.

2. Show up at my local Comcast Office. They won't give it to me because I'm a limited basic customer.

3. After some sort of issue with Comcast's phone system hanging up after the initial spiel, do an online chat and get told that yes, it's doable and should be just fine. I ask to have it shipped to me, and get told I must pick it up and there are notes in my account so that should go smoothly.

4. Being suspicious, try to raise ComcastCares on Twitter, to no reply.

5. Go to the office, wound up with the same person as last time, unfortunately. I get told the notes say I need Digital Starter despite this not being mentioned to me, so I again leave cardless.

6. Try to get ComcastCares's attention on Twitter again... no reply. (It feels like one must have a prerequisite level of anger to get a reply, perhaps.)

So, anyone out there have any advice on obtaining said M-card? Is it unlikely that I can get one? Some of the documents on Comcast's site, like http://ift.tt/2dWa91E as well as various forum posts make it sound as though I should be able to get one with Limited Basic.


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