lundi 3 octobre 2016

V52 Errors, only on 5 channels, Comcast/Xfinity Atlanta area?

I posted this issue in the Roamio sub-forum, but haven't had much help or found that anyone else is having this issue.

I've been using a Tivo Roamio with a CableCard for over a year with no issues (actually had Tivo premieres and/or HDHomerun tuners prior to that with no issues).

All the subscribed channels tuned in correctly until about 3 weeks ago.

With no obvious change, I started getting V52 errors on five of my subscribed channels (at least that is all I have found so far). I am in Atlanta Metro area, in West Cobb, (30127 zipcode).

My service is for Preferred Double Play.

The channels that I am not receiving are as follows:
741 Cooking HD
742 GSN HD
754 Smithsonian HD
755 DIY HD
805 Bloomberg HD

I only view the HD channels, so I have not tried any of the SD channels to see if there are tuning issues. When I look at the signal strength, all of the working channels are over 90%, but the five that give a V52 error show 0% signal strength.

I have tried having the CableCard re-paired (from the Comcast CableCard Hotline), I have re-booted the Tivo, re-seated the card, nothing has helped.

I have heard that this may be a mapping issue with the Comcast headend or something to do with recent conversion to 720p or MPEG4?

So far, the only suggestion is to maybe try a different CableCard, but I don't think this is the issue. The same 5 channels have been out for more than 3-weeks now. Not intermittent and no other channels have shown problems, including premium (HBO/Starz) channels.


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