Comcast charging for OnDemand?

I have a Roamio Plus and I live in the Chicago area, so I was very happy when Comcast rolled out Xfinity OnDemand. I called to have them add the billing code, and they insisted that it would be a $9.95 charge. I told them to go ahead and I figured I could get the charge removed later. Fast forward to a few weeks later and I call to have them remove the charge. By removing the charge, my OnDemand service has stopped working.



So I stopped into the office today to see if they could add the billing code back in. The employee told me that OnDemand doesn't come with cable cards, only HD boxes, and that the charge is for the OnDemand service. This is basically what the person on the phone told me as well. I only have a modem and one cable card...do I really need to pay $9.95 for OnDemand since I'm using a cable card?



I'd love to be able to show them proof that I don't need it, because it seems like OnDemand should come with my Triple Play service, regardless of having a cable box or a cable card.



Thanks for any input.