jeudi 28 août 2014

Last Ditch Help

So we bought a TIVO and three mini's about 6 months ago, love it worked great for the first 6 months. Then one morning we were getting bad micro blocking some if the channels with some being unwatchable(lots of RS uncorrected and Corrected errors). Moved the TIVO to the basement to remove a long cable run, was better but still not normal.



Called Comcast and had them come out to check the signal and they said it was fine. Tried a different CableCard(I knew it worked, pulled it from a MediaCenter PC), still no go.



Called TIVO and they sent out a replacement, same thing :mad:.



Called Comcast, sent out another tech, he replaced all the ends on the coax and ran a new drop to our house. Still no improvement.



Signal strength is low on the channels that dont work, right around 80% and SNR is 30-32, we have an amp from Comcast that just feeds the TIVO.



We also have a Comcast DVR and a MediaCenter PC with a CableCard and they both work fine. The MediaCenter with no amp has a SNR of arounf 36-37 which is the same as what the Comcast tech says his equipment says.



Not sure why the TIVO is so much lower. Just at my wits end, don't know what to do or how to even get it fixed. Could the replacement TIVO be bad also?? Or is it really a Comcast problem? At this point it would have to be a main line or something but with the other stuff working not sure I could Convence Comcast of that.



Anyone have any suggestions? We have spent a bunch of money and if I can't get it working soon I am going to have to sell it all and get something else. :(




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