I upgraded my Cox cable plan in Phoenix, AZ to get digital channels. Along with that I replaced my old series 2 TiVo with a Roamio (the 4-tuner version). I don't use any premium channels, no on-demand channels; I went with the "Advanced TV" plan.
Cox sent me a series M cable card, and at first I wasn't getting any channels at all. After a few calls a guy at Cox did whatever and channels started appearing.
All seemed fine; the channel listing shows a zillion channels and I don't expect to get them all so I didn't think too much when a channel came up with the message that it is unavailable and that I needed to contact my cable provider.
But, later, it occurred to me that many of these channels were HD versions of standard channels I did get, and after checking the TV lineup on the Cox Web site I realized I was not getting all the channels I should.
The missing channels seem haphazard; I get 1023, 1025, and 1026, but not 1025. In some cases there is a string of missing channels in a row. It's not like there's a well-defined chunk missing.
I called Cox, they couldn't fix it over the phone. A tech came today and took a look, checked some lines, replaced the cabelcard. Even with a different card the exact same channels were missing.
Then after chatting with someone at Cox the tech tells me it's a card problem, and that all the cards provided by Cox are flawed, and they will not be able to provide a full working cablecard. I was stunned.
He said all the cards are from around 2009, and all of them have problems with Tivo, Cox knows this, and will not fix it. He told me to complain to customer service.
He mentioned something about getting a Contour box, but I really don't want more boxes. (He also suggested I consider switching to Cox's DVR offering. I think he may have been well-intentioned with this but it suggests Cox is deliberately crapping on Tivo to make their offering seem better.)
When I initially considered the upgrade I called Cox and was told that all I would need is the cablecard. I would not need an additional box. The Cox Web site says the same: Got a Roamio? I need to get a cablecard. It mentions no problems using their cards.
Put the card in, get it paired, tell Cox to activate it, and I should be able to tune in to all my channels using the Tivo.
I had never gotten the impression I needed anything else. Even after a various calls to Cox about this no one mentioned any possible need for an additional piece of hardware.
In searching this forum looking for some ideas I've come across posts discussing Roamio + Cox Phoenix that mention tuner adapters.
Is this required?
My (possibly naive) understanding is that a TA would be needed for certain features, such as on-demand channels, but should not be required just to get regular HD channels.
Are there other Roamio users in Phoenix with working setups with only a cablecard?
I'll be making more calls to Cox on this but I'm getting skeptical that whomever I end up speaking with will actually know what's what.
Cox sent me a series M cable card, and at first I wasn't getting any channels at all. After a few calls a guy at Cox did whatever and channels started appearing.
All seemed fine; the channel listing shows a zillion channels and I don't expect to get them all so I didn't think too much when a channel came up with the message that it is unavailable and that I needed to contact my cable provider.
But, later, it occurred to me that many of these channels were HD versions of standard channels I did get, and after checking the TV lineup on the Cox Web site I realized I was not getting all the channels I should.
The missing channels seem haphazard; I get 1023, 1025, and 1026, but not 1025. In some cases there is a string of missing channels in a row. It's not like there's a well-defined chunk missing.
I called Cox, they couldn't fix it over the phone. A tech came today and took a look, checked some lines, replaced the cabelcard. Even with a different card the exact same channels were missing.
Then after chatting with someone at Cox the tech tells me it's a card problem, and that all the cards provided by Cox are flawed, and they will not be able to provide a full working cablecard. I was stunned.
He said all the cards are from around 2009, and all of them have problems with Tivo, Cox knows this, and will not fix it. He told me to complain to customer service.
He mentioned something about getting a Contour box, but I really don't want more boxes. (He also suggested I consider switching to Cox's DVR offering. I think he may have been well-intentioned with this but it suggests Cox is deliberately crapping on Tivo to make their offering seem better.)
When I initially considered the upgrade I called Cox and was told that all I would need is the cablecard. I would not need an additional box. The Cox Web site says the same: Got a Roamio? I need to get a cablecard. It mentions no problems using their cards.
Put the card in, get it paired, tell Cox to activate it, and I should be able to tune in to all my channels using the Tivo.
I had never gotten the impression I needed anything else. Even after a various calls to Cox about this no one mentioned any possible need for an additional piece of hardware.
In searching this forum looking for some ideas I've come across posts discussing Roamio + Cox Phoenix that mention tuner adapters.
Is this required?
My (possibly naive) understanding is that a TA would be needed for certain features, such as on-demand channels, but should not be required just to get regular HD channels.
Are there other Roamio users in Phoenix with working setups with only a cablecard?
I'll be making more calls to Cox on this but I'm getting skeptical that whomever I end up speaking with will actually know what's what.
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