I got my TiVo Pro and Mini and I'm going on the 5th day with no luck having MoCa to work properly with the mini, even with tech support, here's my early TiVo life;
1. Purchased my Pro and Mini, cable card and tuning adapter should be available by TWC within two days.
2. TiVo and Mini all set up in it's proper locations waiting for the cable card and tuning adapter.
3. Cable card and tuning card picked up, cable card inserted, the tuning adapter plugged in and all the cable wires connected but TiVo doesn't work properly, I called tech support and was told that I need a splitter that's 2.4 GHZ or more, headed out to BestBuy to pick up a 2.4 GHZ splitter, got home and switched out the old splitter to the new one recommended, remind you I'm in Hawaii and the time difference is four hours behind PST, even after using the new splitter, I still can't get MoCa to work or the mini, tech support is now closed.
4. Called tech support and the tech asked how I have my set up, told her I had to relocate the modem and router next to the TiVo as recommended on the first day, she told me " no that's not right, go ahead and put your modem and router back in your office ", modem and router returned to my home office, tried to connect TiVo and that didn't work, she put me on hold to inquire and then returns back on the phone and said " I'm sorry you need to put back your modem and router next to the TiVo ", again we tried to make TiVo work and that still didn't work, put me on hold again and comes back to say, " you need another splitter to act as a amplifier ", and when you get the second splitter, you need to connect the cable wire from the wall into the first splitter and then use a short cable to connect the second splitter, from the second splitter you need to connect the modem, tuning adapter and TiVo and that should work.
5. Headed back to BestBuy and purchased another splitter, got home and reconnected all the wires as stated by the previous tech, adjust the TiVo settings and that still doesn't work, tech support is now close, so I have to wait another day which will be the 6th day.
HELP HELP HELP me set up my TiVo and Mini, if anyone knows how to make my TiVo work and mini, I'd really appreciate it - I have all the basic RECOMMENDED splitters and cables, I just need HELP.:confused:
1. Purchased my Pro and Mini, cable card and tuning adapter should be available by TWC within two days.
2. TiVo and Mini all set up in it's proper locations waiting for the cable card and tuning adapter.
3. Cable card and tuning card picked up, cable card inserted, the tuning adapter plugged in and all the cable wires connected but TiVo doesn't work properly, I called tech support and was told that I need a splitter that's 2.4 GHZ or more, headed out to BestBuy to pick up a 2.4 GHZ splitter, got home and switched out the old splitter to the new one recommended, remind you I'm in Hawaii and the time difference is four hours behind PST, even after using the new splitter, I still can't get MoCa to work or the mini, tech support is now closed.
4. Called tech support and the tech asked how I have my set up, told her I had to relocate the modem and router next to the TiVo as recommended on the first day, she told me " no that's not right, go ahead and put your modem and router back in your office ", modem and router returned to my home office, tried to connect TiVo and that didn't work, she put me on hold to inquire and then returns back on the phone and said " I'm sorry you need to put back your modem and router next to the TiVo ", again we tried to make TiVo work and that still didn't work, put me on hold again and comes back to say, " you need another splitter to act as a amplifier ", and when you get the second splitter, you need to connect the cable wire from the wall into the first splitter and then use a short cable to connect the second splitter, from the second splitter you need to connect the modem, tuning adapter and TiVo and that should work.
5. Headed back to BestBuy and purchased another splitter, got home and reconnected all the wires as stated by the previous tech, adjust the TiVo settings and that still doesn't work, tech support is now close, so I have to wait another day which will be the 6th day.
HELP HELP HELP me set up my TiVo and Mini, if anyone knows how to make my TiVo work and mini, I'd really appreciate it - I have all the basic RECOMMENDED splitters and cables, I just need HELP.:confused:
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