Information:
• Have two TiVo Premiers connected to the same router with fixed IP addresses
• They are both on the same network as my computer
• Have been working fine for months, seeing each other and able to transfer shows between the two and the computer
• When initially set up I could see “What’s playing” on both TiVos from my computer using a browser
• TiVo #1 (on an HD TV with HD menu) continues to work just fine and I can access it from my computer and it auto transfers shows to my computer.
• TiVo #2 (on an SD TV with SD menu), for the past 2 weeks, can not be reached from my computer or from TiVo #1.
• TiVo #2 still shows TiVo #1 listed under “My devices”. But when you try to access it in that listing it suggests it no longer exists and asks if I want to remove it.
• TiVo #2 can go online just fine and can access online video
• TiVo #1 can go online but only to access TiVo account information and to download program information which it does fine.
• When I look at the IP address for TiVo #1, it is correct but if I try to select the “Change network settings” option I get a message “This option will be unavailable until a scheduled software update occurs at 2 am.” This message has been there for almost 2 weeks.
• When I try to access the menu item “Video on demand” on TiVo #1 it just loops back to the same menu item without going beyond that selection.
• Looking at network configuration, the IP address for TiVo #1 is correct.
• When I look at the Network diagnostics on TiVo #1 and then choose Test internet connection, I get the same message listed above about software update.
• On TiVo #1 both the TCP port test and the DNS test show “Succeeded” although this could be from when it was last working properly.
• TiVo #1 was able to connect to TiVo service to obtain account information and to download program schedules.
• In the My shows menu, TiVo #1 used to list TiVo #2 and my computer as sources below the Recently deleted menu item. Now Recently deleted is the last item in the list.
• Both TiVos are connected to my router using Ethernet over Power and have been for a long time. I have connected TiVo #1 directly to the modem in order to eliminate any issues with Ethernet over Power or Ethernet cable.
I’ve run out of ideas and puzzled by the lingering message regarding “Software update”. When I instructed it do update program information it noted that there was a software update which would go into effect upon restart. It updated something but the problem and the message still exists so I can’t access the Change network settings option.
Any thought or ideas would be appreciated.
• Have two TiVo Premiers connected to the same router with fixed IP addresses
• They are both on the same network as my computer
• Have been working fine for months, seeing each other and able to transfer shows between the two and the computer
• When initially set up I could see “What’s playing” on both TiVos from my computer using a browser
• TiVo #1 (on an HD TV with HD menu) continues to work just fine and I can access it from my computer and it auto transfers shows to my computer.
• TiVo #2 (on an SD TV with SD menu), for the past 2 weeks, can not be reached from my computer or from TiVo #1.
• TiVo #2 still shows TiVo #1 listed under “My devices”. But when you try to access it in that listing it suggests it no longer exists and asks if I want to remove it.
• TiVo #2 can go online just fine and can access online video
• TiVo #1 can go online but only to access TiVo account information and to download program information which it does fine.
• When I look at the IP address for TiVo #1, it is correct but if I try to select the “Change network settings” option I get a message “This option will be unavailable until a scheduled software update occurs at 2 am.” This message has been there for almost 2 weeks.
• When I try to access the menu item “Video on demand” on TiVo #1 it just loops back to the same menu item without going beyond that selection.
• Looking at network configuration, the IP address for TiVo #1 is correct.
• When I look at the Network diagnostics on TiVo #1 and then choose Test internet connection, I get the same message listed above about software update.
• On TiVo #1 both the TCP port test and the DNS test show “Succeeded” although this could be from when it was last working properly.
• TiVo #1 was able to connect to TiVo service to obtain account information and to download program schedules.
• In the My shows menu, TiVo #1 used to list TiVo #2 and my computer as sources below the Recently deleted menu item. Now Recently deleted is the last item in the list.
• Both TiVos are connected to my router using Ethernet over Power and have been for a long time. I have connected TiVo #1 directly to the modem in order to eliminate any issues with Ethernet over Power or Ethernet cable.
I’ve run out of ideas and puzzled by the lingering message regarding “Software update”. When I instructed it do update program information it noted that there was a software update which would go into effect upon restart. It updated something but the problem and the message still exists so I can’t access the Change network settings option.
Any thought or ideas would be appreciated.
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