Bolt will not get Premium channels

I have been trying for two weeks to get premium channels working. I get v58 on all HBO, Show, Max, Starz. Charter has done multi cable cards and tuner adapters. Tivo says its the cable card is not authorized for copy protected channels and charter needs to fix it. Charter says it is tivo bolt known problem. Charter puts the cable card in a Roamio and all of the channels work. I have tried two bolts and both have same problem. Tivo points to cisco cablecard cp info and it shows "Auth Status: Waiting for CP Auth". So should i just return the Bolt and get Roamio or has anyone had this problem and found a solution.

Thanks