I had my ex-boyfriend's Netflix account set up on my TiVo. Of course, once he and I broke up, he changed his password to his Netflix account. So I need to change my Netflix account on my TiVo from his account to mine.
When I try to go from my TiVo menu to Netflix, it says I don’t have anything in my queue. When I go to “Messages & Settings,” and then “Account & System Information,” there is no “Netflix” option.
This happened to me once before, on my old TiVo, and when I called in, they just had me give them my TiVo Service Number, and they were able to deactivate the old Netflix account.
I called TiVo customer service, and spoke to Kevin, who told me that the only way to clear the old Netflix information from the TiVo was to go into it from my ex-boyfriend’s account. (Of course, that’s not an option, since my ex changed his password.)
Since I had previously had someone from TiVo clear it for me, I asked to speak to a supervisor, and got Bryce, who told me the only other option was to completely clear the TiVo, and start over from scratch.
So, the question here, is... am I just permanently not able to use Netflix on this TiVo any more? Or is there some other option that I haven’t discovered?
TiVo was able to clear my Netflix login on my TiVo before, why are they no longer able to do so? Is it just me, or does that seem pretty shoddy?
When I try to go from my TiVo menu to Netflix, it says I don’t have anything in my queue. When I go to “Messages & Settings,” and then “Account & System Information,” there is no “Netflix” option.
This happened to me once before, on my old TiVo, and when I called in, they just had me give them my TiVo Service Number, and they were able to deactivate the old Netflix account.
I called TiVo customer service, and spoke to Kevin, who told me that the only way to clear the old Netflix information from the TiVo was to go into it from my ex-boyfriend’s account. (Of course, that’s not an option, since my ex changed his password.)
Since I had previously had someone from TiVo clear it for me, I asked to speak to a supervisor, and got Bryce, who told me the only other option was to completely clear the TiVo, and start over from scratch.
So, the question here, is... am I just permanently not able to use Netflix on this TiVo any more? Or is there some other option that I haven’t discovered?
TiVo was able to clear my Netflix login on my TiVo before, why are they no longer able to do so? Is it just me, or does that seem pretty shoddy?
Aucun commentaire:
Enregistrer un commentaire