vendredi 26 août 2016

TiVo Mini, Lost Connection

For over a year I have used the following setup without incident.

TiVo Roamio, TiVo Premier and a TiVo Mini with MoCA adapter.

Last weekend the Mini lost connection. I was able to get it back by resetting the Roamio (Host) but only for a few minutes. Now, no connection at all. Nothing in the house or setup has changed over the previous year.

Cable company came out and says bandwidth is strong. Yet, I paid to have it increased anyway.

TiVo support has been sorely lacking. Put me through the usual paces and the tech finally decided the Mini was defective but needed approval of the techs from the next level up. I waited overnight for a call back and was told the installation of a POE filter would fix everything but I discussed that very issue with the cable guy who said they do not use them on their equipment as they would serve no purpose.

The original TiVo tech's diagnosis was apparently nixed by the higher ups. In any event, still not able to use the bedroom TV due to C33 error from the Mini. Tech also added that there was a software update that, once installed, would fix the problem too but when queried about that the second day, it too was no longer in play.

Not sure what to do at this point. I have no confidence the POE filter will make any difference.

The C33 error prevents me from reaching TiVo Central on the Mini. I seem to be stuck.

Any ideas would be appreciated.


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