I can no longer access anything from Xfinity On Demand after the recent Tivo update. Issue is affecting both my Roamio Pro and Premiere XL.
I subscribe to both HBO & Starz, while I am able to view the live channels fine, when I attempt to watch something On Demand it shows that I am not subscribed and tells me to call the Comcast 800 number.
For other programs where it says "Rent & Watch Now (Free with Subscription)".
When I select the title, it then asks to confirm by hitting the Thumbs up. After doing so I get the following error.
" A subscription for this channel is required to view this
program. For ordering info please call 1-800-XFINITY
(1-800-934-6489) or visit Comcast.com/help. We apologize for any inconvenience. (Error SRM-901F) The locale code is
(ticocrd-cmc-a4p.comcast.com)."
I contacted Comcast support but they could not do anything and escalated my issue. They said someone would be calling me within the next 24 hours.
Anyone else having this issue and has anyone found a solution yet?
I subscribe to both HBO & Starz, while I am able to view the live channels fine, when I attempt to watch something On Demand it shows that I am not subscribed and tells me to call the Comcast 800 number.
For other programs where it says "Rent & Watch Now (Free with Subscription)".
When I select the title, it then asks to confirm by hitting the Thumbs up. After doing so I get the following error.
" A subscription for this channel is required to view this
program. For ordering info please call 1-800-XFINITY
(1-800-934-6489) or visit Comcast.com/help. We apologize for any inconvenience. (Error SRM-901F) The locale code is
(ticocrd-cmc-a4p.comcast.com)."
I contacted Comcast support but they could not do anything and escalated my issue. They said someone would be calling me within the next 24 hours.
Anyone else having this issue and has anyone found a solution yet?
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