Transfer expansion drive programs to new Bolt

I recently accepted the offer to transfer my LT service to a new Bolt for $99. I thought my recorded programs could be transferred to the new machine, but I am being told that the recordings on the expansion drive will not transfer, and after the service transfers to the new device, multi-room viewing will not be available. Any ideas? I have a lot of material that I would rather not lose.

Transfer expansion drive programs to new Bolt