New Bolt showing HDMI connection not permitted

Sometimes (happened about three times so far) the tv will show a message from the tivo "HDMI connection not permitted. TV not supporting HDCP and you will need to switch to using a different cable". I tried unplugging the cable and plugging it back in and also switching channels on the tivo. I think the fix was to turn off the tv then turn it back on. I don't know what triggers it but this is a new 70" LG TV and new Bolt I just hooked up for an older couple and they will not be able to deal...

New Bolt showing HDMI connection not permitted

New Bolt showing HDMI connection not permitted