Tivo stream can't setup, no help from Tivo

Hopefully someone has seen this before, could not find any answer on this error.

New Tivo stream, ipad (2 of them), iPhone, android = tivo app on ipad! iphone and android cannot connect and crashes network.

Tivo Roamio Plus is working fine:
- setup ok
- access online via Ethernet
- network remote enable
- media access key ok

When I download the Tivo app on ipad (or any other unit even remote app on android) I get an error message : at first it tells me that Media Access Key...

Tivo stream can't setup, no help from Tivo

Tivo stream can't setup, no help from Tivo