roamio won't pair after hard drive upgrade

I upgraded my basic roamio drive to a 3tb. Everything went great except I can't get the card to pair. It was working fine before the upgrade. I have fios and have been on the phone with their techs for over 4 hours. I get all the channels except HBO and cinemax. No matter what they try they say they can't get the refresh or reinit to work. When I first got the roamio I had to contact them about pairing and it was.done in a few.minutes. they told me the data id of the card in their system is different from what the TiVo says it is. What fios has is the data id before I put in the new drive. They said they can't get their system to accept the new data id. Can anyone shed any light on this?. Fios has said they have tried everything to get the card paired. Would changing out the drive damage the card in some manner?. I get all the other channels. They just said it won't respond to their commands. Thanks in advance.