lundi 16 juin 2014

No guide data on many channels 48 hours after guided setup

I moved from one county in Washington state to another (Bellevue in King County to Edmonds in Snohomish County). I stayed with Comcast.



At the cable installers suggestion I re-ran guided setup on Saturday because he said the channel lineup would be different (turns out it's not, as the channel list brochure he gave me is for both counties).



The following is happening on both my TiVos (a Premier 2-tuner and a Premier Elite aka Premier XL4), so I suspect this is something I'm doing wrong rather than a fault in both TiVos.



Some of the local broadcast channels, as well as HBO, got guide data pretty quickly, but there seems to be a whole block of channels that are not getting guide data - SyFy, FX, Discovery, Food, and many more. Even after 3 force downloads (the last of which finished 10 hours ago), the guide data for those channels is not available ("To Be Announced" shows in the guide). For each force download I verified that it completed successfully, all the way through the "loading" step.



The channels that I am having problems with (I spot-checked a few) are working fine - they have the correct show on them and the TiVo knows the channel name, there just is no guide data.



Clearly, forcing a connection isn't doing the trick. This morning I tried "Clear Program info and To Do list", but I won't have the result of that until I get back home tonight.



Does anyone have any suggestions on what else I should try? I'm really hoping to avoid "Clear and delete everything" :(



Thanks ... Mike




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